FAQ

Frequently Asked Questions

Products

How soon will I see whitening results?
Most customers notice a difference within 7 days of twice-daily use.

Is the toothpaste safe for sensitive teeth?
Yes. Our pH-balanced formula is gentle on sensitive teeth and gums.

Orders & Shipping

How long does shipping take?
3–8 business days. Express options available at checkout.

Can I pay cash on delivery (COD)?
Yes — available in Philippines, Indonesia, Thailand, Vietnam, and Malaysia.

Returns

What is your return policy?
30-day money-back guarantee. Email returns@yiiwensupplychain.cn with your order number.

🛡️

Your Data Privacy Matters to Us

YiWen Beauty is committed to protecting your personal data. We collect and process data to provide a better shopping experience, improve our services, and — with your consent — for analytics and marketing purposes.

By clicking "Accept All", you consent to our full data processing as described in our Privacy Policy. You may also choose "Essential Only" to limit processing to what is strictly necessary, or customise your preferences below.

🔒 Essential Data Processing

Required to operate the store: shopping cart, order processing, account security, fraud prevention. Lawful basis: Contractual necessity. Cannot be disabled.

📊 Analytics & Performance

Aggregated, anonymised data on how visitors use our site (e.g. Google Analytics). Helps us improve user experience. Lawful basis: Legitimate interest / Consent.

🎯 Marketing & Advertising

Personalised advertising via Facebook Pixel, TikTok Pixel, and Google Ads. Data may be shared with these third-party platforms. Lawful basis: Consent.

⚙️ Functional Preferences

Stores your preferences such as language, currency, and region. Enables live chat and personalised recommendations. Lawful basis: Legitimate interest / Consent.

🌏 Compliant with: GDPR (EU) · PDPA (Thailand & Malaysia) · PDPC (Singapore) · Data Privacy Act (Philippines)
You have the right to withdraw consent at any time. Privacy Policy · Data Processing Agreement · Contact DPO

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Frequently Asked Questions

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Frequently Asked Questions

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